Organized chaos

Cheap Labor = Clear IT Advantage

India is a vast, diverse country that would take weeks, if not months, to explore all of the important cities and regions. With just one week at our disposal, we focused on the two major business hubs – Bangalore and Mumbai. Our first stop was the Silicon Valley of India – Bangalore. Most global IT companies have based their Indian headquarters in Bangalore while many of the country’s entrepreneurs are setting up shop in this southern city that was once known as a place to settle down and retire. Bangalore is home to a top university, which allows companies to hire from a pool of young, educated, English-speaking talent. More importantly, this pool of labor comes at a very inexpensive price. The average annual earnings for an IT worker in the U.S. are $112k. In India, they are a mere $18k or 16% of the cost in the U.S.

We visited one of the world’s largest IT service providers that has been successfully providing large global companies with basic technology back-office functions at a fraction of the costs of developed market counterparts for the last three decades. The sector is in the midst of a wave of new IT spending as many large global companies shift towards digital technologies such as the Cloud, Artificial Intelligence, and Mobile Applications. As a result, this non-FAANG company is projected to easily grow revenues at a double digit pace over the medium term.

IT Services Full-Time Employee Costs Graph | Naples Global Advisors, SEC Registered Investment Advisor
An alternative way to play India’s IT service advantage is to invest in the office space used by these technology companies to place their hundreds of thousands of employees. There is one such company that is listed on the Singapore stock exchange but owns and operates several IT parks across India. In fact, they built India’s first IT park in Bangalore in 1994. The International Tech Park Bangalore has been widely successful over the last 25 years and hosts behemoth technology companies such as IBM along with other multi-national giants such as General Motors. The campus is quite impressive with its amenities including a mall, a hotel, and naturally, a cricket field (envision Apple’s Palo Alto campus with an Indian flavor). The 4 million sq. ft. of office space is essentially fully occupied by 220,000 employees. Demand is so strong that another 1.2 million of sq. ft. is currently being developed, of which 100% is already pre-leased.

From Silicon Valley to Wall Street (Kind of…)

After Bangalore, we moved onto Mumbai – the Financial Capital of India. In Mumbai we met with a number of financial professionals to gain their “on the ground” insights, but the highlight of our meetings was with the largest private consumer bank within India that has been growing its revenues by 20% a year throughout this economic cycle.

Traditionally, Indians have been avid savers with personal savings rates in the 20% range (versus low single digits in the U.S.). Those types of savings rates can be a goldmine for banks; however, Indians have historically piled their savings largely into physical assets, such as property and gold, rather than into financial products, such as deposits, stocks, and insurance. That is changing as Indian millennials become more important economic contributors and India attempts to shift away from a cash economy to one where the movement of money is more digitalized. This has naturally occurred as technology has become more prevalent, but the transition was also accelerated by PM Modi’s demonetization efforts in 2016 when certain ₹500 and ₹1000 banknotes had to be deposited into the banking system.

As a result, this Mumbai-headquartered bank’s deposits have more than doubled within the last four years. The opportunity to continue this type of 20% annual growth appears unlimited for the foreseeable future, highlighted by the fact that there are only 33 million credit cards in the country compared to over one billion in the U.S. With this bank’s ability to approve loans to banking customers in just 10 seconds via its mobile app, it should be able to benefit from digitalization and India’s population shift towards consumerism.

Organized Chaos…

Most of our meetings kicked off with a casual discussion of the chaos that is India. There is no better example than the city driving. There are no stop signs. There are a limited number of streetlights. There are lanes, but they don’t appear to serve a purpose. There is liberal usage of the horn. For our first meeting in Bangalore, it took over an hour to drive less than 12 miles. However, rather than harping on how long our short-distanced journeys would take, we were instead impressed with the actual level of human flow. Simply put, a lot of people were on the move. These traffic dynamics can be viewed as a microcosm of the broader Indian economy. It isn’t perfect and it certainly can improve, but that doesn’t impede forward momentum.

As a democracy operating under English contract law inhibited by a young, fast-growing, English-speaking population, it is a bit confounding that India’s free market economy is not ranked higher on the global scale. Hovering at 1.3 billion individuals, it has the world’s second-largest population, yet only the 7th largest economy. More telling is its ranking of 142nd on a GDP per-capita basis (i.e. output per person). Despite having similar populations, China’s economy is nearly five times larger than India’s. With all of its perceived competitive advantages, India’s economy should be much further ahead in its development. Furthermore, India could be expanding at a double-digit pace if it were able to clear itself of all the roadblocks. The Indian professionals that we met with were all in agreement with this assessment. But with a sense of optimism that appeared ingrained in the culture, many were quick to highlight that India is still growing at 7-8% annually (compared to 1-3% for the developed world) and will eventually get to its final destination.

Interestingly, India appears self-aware of its issues. The new government under Prime Minister Narendra Modi has implemented a number of important reforms to combat issues such as corruption, tax evasion, and bankruptcy. The advances achieved in the eight years since our last visit have been remarkable and visible. However, it is clear that much more needs to be done to improve the country’s fortunes (Infrastructure comes to the fore of our minds, given our travel experience). Yet, even if there isn’t the political wherewithal to implement necessary reforms, gravity will likely pull India along the path of growth. Within 10 short years, India is projected to be the third largest economy in the world. The long-term goal is to graduate from an emerging economy towards a developed (organized) economy, bringing hundreds of millions of people from the lower class up into the middle class. The journey will likely be chaotic.

India’s first Prime Minister, Jawaharlal Nehru, said in reference to the country’s politics, “The policy of being too cautious is the greatest risk of all.” We think this can be applied to investing in India as well. Investing in India is fraught with risks. However, we believe that it would be an even greater risk for our clients to not have exposure to one of the great potential growth stories over the next few decades.